Faults & remedies

Products sold in Australia must be of acceptable quality, match their description and be fit for any purpose made known before purchase. These consumer guarantees apply automatically and are not limited to a fixed warranty period. If you order from another country, nothing in our policies removes any mandatory protections that apply to your purchase.

If your product is faulty, damaged on arrival or materially different from its description, contact AERVO with your order reference and photographs or video where relevant. We'll assess the problem and provide the remedy required under Australian Consumer Law.

For a major failure, you may choose a refund or replacement. For a minor problem, AERVO is entitled to provide an appropriate remedy within a reasonable time.

Consumer guarantees don't generally provide a remedy where damage was caused by misuse, an accident or unauthorised alteration. Our separate 30-day change-of-mind policy may apply when there is no fault with the product. Nothing on this page limits rights that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Email hello@shopaervo.store with your order reference, a description of the issue and photos or video where relevant. We aim to respond within one business day and will provide the next steps directly.