Returns

Returns & change of mind

We want AERVO One to earn its place in your travel kit. If something isn't right, here's how returns work.

NoteOur full returns policy — including the change-of-mind window and who covers return shipping — is being finalised as part of our pre-launch checklist. We won't turn on live checkout until this section is complete and accurate. If you've already ordered and need help, use the Contact page.

Faulty, damaged, or not as described

If your AERVO One arrives damaged, faulty, or doesn't match what was ordered, you're entitled to a remedy under Australian Consumer Law regardless of any policy on this page. Contact us with your order details and photos of the issue, and we'll sort out a repair, replacement, or refund.

Change of mind

We're still finalising the specifics of our change-of-mind return window and whether return shipping is covered by AERVO or the customer. This will be published here — and reflected clearly at checkout — before we take live payments.

How to start a return

Get in touch through the Contact page with your order reference and the reason for the return. We'll confirm the return address and next steps directly with you.